How do I make a complaint?

How do I make a complaint?

We hope that you never need to make a complaint but if you do, don’t worry, we’re here to help! 

Please contact our Customer Support team who will help resolve any issue you may have.  To help resolve the problem as quickly as possible could you please include:
  1. Your Order ID,
  2. any applicable Images showing the issue with a product or parcel and 
  3. a brief description of the issue/complaint.

    • Related Articles

    • Do I need to make an Account to order from you?

      No, you do not need an account to order from us you can checkout as a guest.

    • Can I change or cancel my order?

      Our customers want their orders fast.  So we have to process your orders even faster!  If your order has been shipped or started the process then we are super sorry that we will not be able to change or cancel your order.  You can check the status of ...

    • When will an item be back in stock?

      We are talking to our suppliers constantly to get stock as fast as possible! We update our website with up-to-date stock messages as soon as we get an update from our suppliers.   To make sure you do not miss out we would suggest you reserve your ...

    • Why is my promotional code not working?

      There are a few reasons why your promotional code might not be working. Here are a few: Has your voucher code expired? The expiry date can be found in the email that we sent to you with the code.   Is there a minimum buying criteria for the code to ...

    • What is PayPal Checkout?

      PayPal Checkout allows you to buy goods without having to input billing and delivery details.  It makes shopping quicker and easier!