Delivery
Can I get an exchange on my order?
Yes, you can return your item for an exchange. Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it ...
Will I have to pay import VAT or Duty to my EU delivery address?
Orders sent to EU delivery addresses If your order is under €150 excluding shipping costs, then the VAT is already included in the price that you pay at checkout. This means that there will be no VAT due for payment when your order is delivered to ...
What are my delivery options?
For all of our shipping options pop over to our Delivery Information page.
When will my order arrive?
I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...
Do you have a store I can visit?
Unfortunately not, but you can order online and we offer a 30 day returns period for all unwanted goods - for more information please see our Returns Policy.
Do you have a click and collect delivery option?
Unfortunately, we do not offer a Click and Collect service.
Can I deliver to a different address to the one confirmed on my PayPal account?
Unfortunately, we can only ship to the confirmed address that PayPal provide us through their Express Checkout. This is to ensure that both the buyer and seller have full protection against fraud or lost and delayed parcels. If you need further ...