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Why have you taken my money but not shipped my order?
We take payment once orders are placed on our website, this is to help reserve stock for immediate despatch. Your order is placed onto a backorder list and is processed the same day the stock becomes available. Estimated dates of arrival for our ...
Where can I get a copy of my invoice?
A paper copy will be inside your parcel but if for any reason you need another copy just email our Customer Support team who will get a copy emailed to you.
How do I contact customer services?
Firstly, have a look at our FAQ's as the most common questions are answered here and there is no waiting around! If you still need to contact us then email our Customer Support team for help. Just note that it might take the team 1-2 business ...
When will my order arrive?
I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...
How do I find my Order ID to return my parcel?
You can find your order ID on our Order Confirmation email. Alternatively, you can log into My Account and find the details there.