Why have you taken my money but not shipped my order?
We take payment once orders are placed on our website, this is to help reserve stock for immediate despatch. Your order is placed onto a backorder list and is processed the same day the stock becomes available. Estimated dates of arrival for our ...
When will my order arrive?
I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...
Where can I get a copy of my invoice?
A paper copy will be inside your parcel but if for any reason you need another copy just email our Customer Support team who will get a copy emailed to you.
How do I contact customer services?
Firstly, have a look at our FAQ's as the most common questions are answered here and there is no waiting around! If you still need to contact us then email our Customer Support team for help. Just note that it might take the team 1-2 business ...
Can I deliver to a different address to the one confirmed on my PayPal account?
Unfortunately, we can only ship to the confirmed address that PayPal provide us through their Express Checkout. This is to ensure that both the buyer and seller have full protection against fraud or lost and delayed parcels. If you need further ...